Guidance and Partnership for our Educational Partners

The eCollege Operational Support teams provide each of our Educational Partners with a single point-of-contact for all operational and strategic concerns.

Each of our Educational Partners has a dedicated Client Services Consultant who acts as an extension of the institution’s eLearning team. A Client Service Consultant is a single-point of contact for all questions and concerns. It’s like having an eLearning expert on staff.

In addition, each Educational Partner receives strategic support from an Account Manager. The Account Manager provides growth-minded, strategic support for your entire eLearning program.

The Program Life Cycle

Planning
The Client Services Consultant coordinates with institutions to craft a detailed implementation timeline for a successful online launch. With the timeline in hand, the consultant then supervises the activities that must be accomplished to launch a successful online program.

Assessing
The Client Services Consultant performs assessments throughout the year to gauge program success. These assessments range from course evaluations and administrator satisfaction surveys to quarterly operations and partnership reviews, annual executive briefings and help desk satisfaction surveys.

Implementing
The Client Services Consultant takes ownership of many operational details that are often cumbersome and inefficient for Educational Partners to complete on their own. These implementation tasks range from course creation and course copying to term creation, enrollment management and process improvements.

Support
The Client Services Consultant serves as a liaison between eCollege and its Educational Partners, supporting an institution’s eLearning personnel every step of the way through new product enhancements and releases, as well as through any other day-to-day operational tasks.